United Airlines empowers you with real-time radar maps during weather delays. Enjoy a smoother travel experience with clear communication.
 |
| United offers real-time radar maps & more! Stay informed, manage expectations & enjoy a smoother flight with United Airlines. |
Chicago, July 4, 2024:
As skies fill with travelers this Fourth of July weekend, United Airlines is taking a proactive approach to keeping them informed with the launch of real-time radar maps during weather delays. This innovative feature reflects United's commitment to transparency and empowers passengers to understand the reasons behind flight disruptions.
For years, United has been a leader in providing real-time flight updates via text messages. These messages detail changes in gate assignments, boarding times, and even crew rescheduling. Now, United is leveraging the power of generative artificial intelligence (gen AI) to take communication a step further. Text messages will include links to local, live radar maps, allowing passengers to visualize how weather conditions in one location can impact their flight elsewhere.
"We understand that flight delays can be frustrating, and we're committed to keeping our customers informed throughout their travel journey," said Jason Birnbaum, United's Chief Information Officer. "By providing real-time radar maps, we empower passengers with the knowledge they need to understand the situation and make informed decisions."
This innovation comes at a crucial time. United anticipates its busiest Fourth of July weekend on record, with over five million passengers expected to fly between June 28th and July 8th. Equipping travelers with real-time weather information will be instrumental in managing expectations and fostering a smoother travel experience during this peak travel period.
The real-time radar map feature is just one aspect of United's comprehensive strategy to enhance customer experience through technology. Here's a glimpse into some of their ongoing initiatives:
Automatic Rebooking Assistance: Gone are the days of long lines at customer service desks. United's self-service tools leverage AI to automatically suggest personalized rebooking options for cancelled or delayed flights. This includes information on baggage tracking and, in eligible cases, meal and hotel vouchers, minimizing stress and expediting the rebooking process.
Real-Time Flight Updates: United is the frontrunner among US airlines when it comes to real-time flight information access. Passengers can view their boarding passes, gate and seat assignments, and even a countdown timer directly on their phone screens without needing to open the United app.
Free Family Seating: United understands the importance of families traveling together. To facilitate this, they offer a dynamic seat map feature that automatically places children under 12 next to an adult in their party, free of charge. This eliminates the hassle of families having to pay extra to secure seats together.
No Change Fees and Complimentary Standby: In August 2020, United revolutionized travel flexibility by eliminating change fees. This allows passengers to make adjustments to their plans without incurring additional costs. Additionally, United became the only US airline to offer complimentary same-day standby travel for all passengers in all classes of service. This empowers travelers to take advantage of earlier flights if available, further enhancing their travel experience.
By combining innovative technology with human expertise, United Airlines is forging a path towards a more transparent and customer-centric travel experience. The real-time radar maps, coupled with their existing suite of tech-driven solutions, position United as a leader in passenger communication and information sharing within the airline industry. As the travel industry continues to evolve, United's commitment to transparency and leveraging technology to empower travelers positions them for continued success.