The future of customer service with Banglalink's new AI-powered chatbot is now available on MyBL Super App and RYZE. Enjoy instant support in English, Bangla, and a hybrid of both languages.
.jpg "Banglalink Revolutionizes Customer Experience with AI") |
| Banglalink is leveraging AI to enhance customer experience with its innovative chatbot, offering instant solutions and 24/7 support in multiple languages. Image: BL |
Dhaka, Bangladesh - January 11, 2025:
Banglalink, a leading telecom operator in Bangladesh, has taken a significant step forward in digital innovation with the launch of its AI-powered customer experience chatbot.
Available on both the MyBL Super App and the RYZE app, this innovative chatbot leverages advanced natural language processing capabilities, enabling it to engage in human-like conversations and provide instant solutions to customer inquiries.
Developed in collaboration with Google, the GenAI engine supports English, Bangla, and a hybrid of both languages, ensuring seamless communication for all users.
This initiative aligns with VEON's AI1440 strategy, which emphasizes the integration of Augmented Intelligence across all operations to enhance decision-making, customer engagement, and business efficiency. Banglalink is committed to bringing 'AI for All' through the launch of its AI-powered app, RYZE.
The chatbot offers a wide range of self-service options, from balance inquiries to package purchases, empowering customers with greater control and convenience. By streamlining cross-platform support across RYZE and MyBL SuperApp, Banglalink aims to enhance the overall customer experience.
Golam Kibria, Chief Digital Officer at Banglalink, emphasized the company's dedication to enhancing digital engagements, stating, "The Banglalink GenAI Chat Engine, co-created by Google and Banglalink, revolutionizes customer interactions by leveraging AI-driven advanced technology. This innovation empowers our customers and makes our services more accessible than ever before. By introducing this solution, we aim to set a new benchmark for the telecom industry."
This development marks a significant milestone for the Bangladeshi telecom industry, introducing an AI-powered support tool that prioritizes seamless user communication and enhances customer satisfaction.