The partnership aims to accelerate digital transformation and improve customer experience by enhancing Grameenphone's OSS/BSS capabilities with AI-powered solutions.
 |
| GP and Ericsson sign an agreement to leverage AI and advanced technologies to improve operational efficiency. Image: GP |
Dhaka, Bangladesh – January 23, 2025:
Grameenphone, Bangladesh's leading telecommunications service provider, has extended its partnership with Ericsson to drive innovation through AI-powered solutions. This strategic collaboration aims to enhance operational efficiency and deliver personalized customer experiences.
The agreement, signed by David Hagerbro, Head of Ericsson Malaysia, Sri Lanka and Bangladesh, and Yasir Azman, CEO of Grameenphone, will see Grameenphone leverage AI and advanced technologies to launch innovative services faster, improve service availability, and accelerate digital transformation over the next six years.
This partnership builds upon the success of Ericsson Mediation, which currently processes over six billion records daily for Grameenphone. By expanding its Business and Operations Support System (OSS/BSS) capabilities with solutions like Ericsson Order Care and Catalog Manager, Grameenphone will modernize service delivery and enhance its 5G readiness. Ericsson will also provide IT Managed Services, supported by AI-driven tools, to ensure seamless operations and improved efficiency.
"The integration of Ericsson's cutting-edge solutions will significantly enhance Grameenphone's ability to streamline operations, accelerate digital transformation, and deliver world-class services to millions of customers," said Yasir Azman, CEO of Grameenphone. "This extension underscores Grameenphone's vision to shape the future of connectivity and digital experiences, setting a global benchmark for the telecom industry."
David Hagerbro, Head of Ericsson Malaysia, Sri Lanka and Bangladesh, stated, "This partnership represents one of the largest ongoing collaborations in telecom management. With a leading OSS/BSS technology stack powered by AI at its core and backed by Ericsson Managed Services, we are well positioned to deliver significant value to Grameenphone and its customers over the next 6 years."
The signing ceremony was attended by Hakon Arald Gulbrandsen, Ambassador of Norway to Bangladesh, Nicolas Weeks, Ambassador of Sweden to Bangladesh, and Major General (retd.) Md Emdad Ul Bari, Chairman of the Bangladesh Telecommunication Regulatory Commission (BTRC).