Old Navy partners with RADAR for AI-powered RFID inventory management, aiming to elevate customer experience with real-time stock information in all stores.
 |
| RADAR's AI-powered RFID technology to be implemented across Old Navy stores, providing real-time inventory data for better service and reduced stockouts. Image: Supplied |
Business Desk — March 27, 2025:
Old Navy has announced a strategic partnership with RADAR, a cutting-edge technology platform leveraging Radio-Frequency Identification (RFID), Artificial Intelligence (AI), and computer vision to revolutionize in-store inventory management. The primary goal of this collaboration is to significantly elevate the customer experience by empowering Old Navy store associates with highly accurate, real-time information regarding product availability throughout their nationwide store network.
The implementation of RADAR's AI-powered RFID technology will occur in a phased rollout across Old Navy's extensive fleet of stores. This initiative aligns with Gap Inc.'s overarching commitment to continuous operational improvement and the strategic adoption of new capabilities to enhance the efficiency and effectiveness of its scaled platform.
According to the official press release, the integration of RADAR's technology will provide store teams with a level of inventory insight comparable to that of e-commerce operations. This enhanced visibility will enable associates to quickly and accurately locate specific items for customers, regardless of their position within the store. The anticipated benefits include streamlined operational processes, a reduction in stockout situations, improved efficiency in fulfilling omnichannel orders (such as buy-online-pickup-in-store), and ultimately, a more satisfying shopping experience for Old Navy customers.
Furthermore, the advanced analytics capabilities inherent in RADAR's platform will provide valuable data-driven insights to inform crucial inventory decisions. This will enable Old Navy to optimize product stocking strategies, ensuring that the right products are available in the right locations and quantities at the most opportune times, thereby minimizing instances of shrinkage and lost sales due to unavailable merchandise.
RADAR's innovative technology is currently supporting inventory optimization efforts in nearly 600 stores across three of the major billion-dollar brands within the US and Canada. The newly announced partnership with Old Navy signifies a substantial expansion and underscores the growing importance of precise inventory management and enhanced customer service in the competitive retail landscape.